Report an Outage

Are you experiencing power outages in your area? Texas Electric Service is not your electric provider, but we do want to provide you with the links and resources necessary for you to successfully report a power outage. The outage system is set up to recognize your electricity account by phone number, so it’s best to call from the phone number you used to set up your account or pay you bill.

Outage Numbers Emergency Contact Information

AEP – Texas Central Company (CPL) Service Area(866) 223-8508 
AEP – Texas North Company (WTU) Service Area(866) 223-8508
Center Point Energy (Reliant) Service Area(800) 332-7143
Lubbock Power & Light Service Area(806) 775-2509
Oncor Electric Delivery (TXU) Service Area(888) 313-4747
Texas-New Mexico Power Company (TNMP) Service Area(888) 866-7456

Electricity Rate Guide

Power To Choose Electric rates are for comparison purposes only and are subject to change without notice and are only final when a service agreement has been completed with your chosen electricity provider. Not all of the cities in our service areas have electric choice and our pricing is based on each area rates. 

All Electricity One, “Power to Choose” rates are gathered from the “Electricity Facts Label” of each retail electric provider. Please note that electricity service offers can be fixed or variable and that a variable rate may change throughout your contract. A fixed rate, however, is guaranteed for the term of a contract. This site is in no way associated with which is operated by the PUC of The State Of Texas and has a limited and different choice of companies, rates and plans. 

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